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For example, most notebook vendors specifically
exclude warranty claims arising from obvious neglect issues, such as
spilling liquid on a notebook or dropping the notebook. Other
notebook vendors, for a hefty price, may cover such calamities under
limited circumstances.
Also consider whether you’ll be traveling
with your notebook. Unlike your desktop PC, which likely will stay
relatively stationary throughout its life cycle, your notebook
probably will go on the road with you.
Notebook PC Warranty International Coverage
Some notebook vendors include international
warranty coverage in the base price of the extended warranty. Others
charge extra for this supplemental coverage. Regardless, if you
travel abroad, be sure to ask about specifics.
Just as with a desktop PC, find out whether the
notebook extended warranty is on-site, where the technician comes to
you, or whether you’ll need to ship your notebook back to a
service depot for warranty work. Also, ask about promised response
times and estimated turnaround times.
Notebook PC Warranty Upgrades Action Items
Have you reviewed a price list of available
notebook warranty upgrade options? Have you examined the related
terms and conditions of what is and isn't covered under various
warranty upgrade plans?
Does the notebook warranty limit coverage
under certain circumstances? For example, while diagnosed hardware
defects are almost always within the scope of the warranty, does the
warranty cover accidentally spilling a drink on the notebook or
accidentally dropping the notebook?
If you travel abroad with your notebook, is
international coverage available? And if so, which countries and
regions are included? Are there any differences in response times
and coverage policies when seeking international warranty service on
your notebook?
What is the promised and average response
time and turnaround time for typical notebook warranty items? Are
there any sanctions for the PC vendor falling short of promised
response times?
Is notebook warranty service provided
on-site, at your office, or do you need to bring or ship your
notebook to a factory-authorized depot and wait for warranty repair?
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