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For example, if your mouse, keyboard or monitor
needs replacement, the vendor simply will provide the part. In most
cases, you won’t need a technician to visit to replace an external
failed part.
Because of the high cost of dispatching a
factory-trained technician to your office, PC vendors often try to
get you to agree to perform your own parts replacement – even on
internal components. (Say for example, a diskette or CD-RW drive
fails on your desktop PC.)
In many cases, the PC vendor will overnight you the part to replace
yourself, with the offer of phone support if you need assistance
while replacing the failed part. If you’re squeamish about this
prospect, ask about vendors policies now, instead of finding out
during a system crisis.
Warranty Services Action Items
Can you get a copy of the included warranty
statement and any optional coverage policies to review before you
make your PC purchase decision?
How long is the warranty period?
Does the warranty cover parts, labor or
both parts and labor?
Is the warranty services coverage on-site
or return-to-depot (carry-in)?
What's the response time and turnaround
time on warranty service?
Does the PC vendor try to pressure the
customer to do their own service? If your PC vendor requests that
you install component replacements under warranty coverage, what is
your level of comfort performing these functions? (Be honest!)
Are there any geographic limitations to the on-site warranty services?
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